Our Principles

Our principles and values define who we are, why we do what we do, and how we treat our clients and each other. Across our international offices, we are committed to upholding the following principles in everything we do.

Be Reliable

Settle all contracts fairly, accurately, and promptly

We will price and settle all contracts accurately and fairly, based on reliable data feeds and without undue delay, so customers can trust our prices across the website.

Process all deposits and withdrawals quickly and accurately

Our cashier systems are designed to be seamless, ensuring that deposits and withdrawals are processed efficiently and promptly.

Provide reliable online investment with high uptime, robust security, and low latency

We aim to deliver reliable systems with high uptime and low latency, even on low-speed mobile data networks. We also ensure strong security and cross-device compatibility for all major desktop and mobile platforms.

Provide helpful customer support to all clients

We strive to offer 24/7 live chat

support, ensuring that agents are available to assist every customer whenever help is needed.

Be Fair

Treat all customers equitably

We will treat all customers equally, regardless of their location or account size.

Handle all complaints with integrity

In the event of a complaint, we aim to resolve issues swiftly and with integrity.

Offer competitive prices on all products

We are committed to maintaining competitive pricing across all our products and services.

No hidden costs

All fees and charges will be communicated clearly, with no hidden costs.

No artificial barriers to customer withdrawals

If a customer is entitled to profits or balances, and there are no fraud concerns, they should be able to withdraw those funds freely.

Be Transparent

Speak simply and plainly, without ambiguity

We use straightforward, accessible language in all our products, services, and communications.

Disclose the terms of all contracts

We will always provide clear terms of contracts so that customers can make informed decisions.

Prominently and clearly disclose investment risks

We will be transparent about all risks involved in investing, ensuring that customers make informed choices aligned with their individual risk appetite.

Disclose how we make money

We will be transparent about how our business generates revenue.

Be Responsible

No hard selling

Our advertising will be honest and responsible. We will not use unrealistic or misleading imagery of financial success in marketing materials.

No financial or investment advice

We will not provide opinions on market direction or recommend specific investments.

No promises of guaranteed returns

We will not imply that investing solves financial difficulties or guarantees reliable income. While certain risks are managed by the company to protect investors, returns are not guaranteed.

Implement policies to protect vulnerable persons

We will deny underage individuals access and implement systems to identify customers who may be investing beyond their financial capacity.

Implement controls to prevent unlawful activity

We will maintain appropriate safeguards to prevent unlawful or suspicious activity on our platforms.

Member of the National Futures Association (NFA) — Regulated by the CFTC.